COVID 19 National Lockdown .

 
To All Our Valued Patients and Your Families , 
 
As many of you will be aware, the Government announced on 4th January 2021 that England will be entering a period of national lockdown. 
 
What does this mean to you ? 
 
Our primary concern at  the practice has always been the safety of our patients and our staff. 
 
Ampthill Dental Practice will remain open for all emergency and routine dental 
treatment and continue to  offer face to face appointments.  Please continue to attend your appointments. If you are worried about your attendance please contact us to discuss your concerns .
 
What if I have a Dental Concern ?
As you know prior to COVID 19, if you had a dental problem you could telephone our receptionists and they would be able to offer you an appointment immediately. Unfortunately , during the current COVID 19 situation all non routine appointments must be triaged by one of our dentists to allocate you an appointment if appropriate. If you require an appointment  or have a dental problem please e-mail the practice on info@ampthilldentalpractice.co.uk with a detailed explanation of your dental problem and a photo of the 
affected area. You will then be e-mailed an appointment time for a telephone consultation where you will be triaged by a dentist  and offered an appointment if appropriate. 
 
Visiting the Dental Practice ( This is very important ) 
  • Prior to your face to face appointment you will receive an e-mail and text asking you to complete a medical history form, patient details and COVID 19 screening questionnaire on our patient portal . It is vital that this is completed 24 hours before your appointment to allow your clinician to review it. This is to reduce the risk to  you , other patients and our team. We would very much appreciate you completing this the day before your appointment. If you do not our reception team then have to spend valuable time trying to contact you.  This clogs up the telephone lines and stops us from helping other patients and reducing the number of appointments we can offer. 
  • Please be aware that the toilets are not available at this time and we ask you to clean your teeth before you arrive. 
  • Please arrive alone and on time, and go to your patient portal on your phone and check in using your smart phone . 
 
If you are unable to check in using your smartphone please knock GENTLY on the 
window to let us know you have arrived. Please do not telephone the practice to let us know you have arrived as the telephone lines are incredibly busy. 
 
  • Please then go to the front door on Dunstable Street and wait to be called in.  
  • Please arrive with wearing a face mask , bring your mobile phone, a pen, any essential medication and debit card. We are not accepting cash or cheque at this time. 
  • When we are ready we will invite you in ,take your temperature and ask you to sanitise your hands. We will then direct you to surgery. 
  • After your appointment you will be asked to sanitise your hands go to reception, sign any paperwork , settle any account and book your next appointments. 
  • You will then be directed to leave the practice via the door to the carpark. 
 
Hygienist Appointments 
 
There will be temporary changes to your hygiene appointments: 
Prior to COVID 19 appointment with our fantastic team of hygienists would have consisted of:
 
  • An update of any medical conditions
  • An assessment to ensure your jaw is working properly
  • An oral cancer check
  • A gum condition check
  • A check of all the teeth for broken fillings
  • A thorough cleaning of your mouth with an ultrasonic scaler (the one that creates the
  • water spray or aerosol )
  • Oral Hygiene Instruction 
  • Polish all your teeth
 
Until the Covid level drops, our hygiene appointments will temporarily consist of 
  • An update of any medical conditions
  • A check that you are happy with your smile
  • An assessment to ensure your jaw is working properly
  • An oral cancer check
  • A gum condition check
  • A check of all the teeth for broken fillings
  • A thorough cleaning of your mouth with hand instruments
  • Oral Hygiene Instruction 
  • We will not be able to polish the teeth due to saliva splatter during this part of the 
  • procedure
  • If any problems are detected, the dentist will be informed. 
 
We are very luck that we have four very highly trained and experienced hygienists who
are able to do this. In fact they have been doing this for years, so you are in very safe 
hands.
 
Staying Up to Date 
 
While we endeavour to keep our website upto date in these rapidly changing times, the most up to date information will be sent out via e-mail. If you wish to be contacted please ensure we have your current e-mail address. E-mail us on info@ampthilldentalpractice.co.uk. 
 
 
 
We appreciate your patience and understanding in these trying times and look forward to seeing you all soon. 
 
With best wishes
 
 
Kay Saxby              Laura Doherty                       Niamh Doherty